Total support
Even for legacy systems
Need service?
800-561-5070
Being attentive to your needs is the least we can do – and the most important thing we do. That’s why we’ve redefined the service experience. Technology is only as useful as those who stand behind it.
ClearTech Connect
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Service Plans
ClearTech can provide you with AV system support that allows us to serve as an extension of your IT department – even if your AV system was not originally purchased or installed by us. |
Silver
• Remote active system monitoring
– Monthly device activity report • Remote troubleshooting • Help desk support • Technical resource library • One Onsite service call per year • 48 hours guaranteed response time • On-site service calls – after hours – 1.5 labor rate |
Gold
• Remote active system monitoring
– Monthly device activity report • Remote troubleshooting • Help desk support • Technical resource library • Two onsite service calls per year • 24 hours guaranteed response time • Event onsite support – 1 per year • On-site service calls – after hours • Bi-annual preventative maintenance visits • Annual end user training/retraining • AV technology assessment • Free travel |
Platinum
• Remote active system monitoring
– Monthly device activity report • Remote troubleshooting • Help desk support • Technical resource library • Unlimited onsite service • 12 hours guaranteed response time • Event onsite support – 6 per year • No charge for on-site service calls – after hours • Quarterly preventative maintenance visits • Bi-annual end user training/retraining • AV technology assessment • Free travel • Client-specific online resource library • Free certified recycling |
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| Plans | Silver | Gold | Platinum | |||
|---|---|---|---|---|---|---|
| Remote troubleshooting | YES | YES | YES | |||
| Help desk support | YES | YES | YES | |||
| Technical resource library | YES | YES | YES | |||
| Onsite service calls | 1 per year | 2 per year | Unlimited | |||
| Guaranteed response time | 48 hours | 24 hours | 12 hours | |||
| Event onsite support | 1 per year | 6 per year | ||||
| On-site service calls – after hours | 1.5 labor rate | No extra charge | No extra charge | |||
| Preventative maintenance visits | Bi-annual | Quarterly | ||||
| End user training/retraining | Annual | Bi-annual | ||||
| AV technology assessment | YES | YES | ||||
| Free travel | YES | YES | ||||
| Client-specific online resource library | YES | |||||
| Free certified recycling | YES | |||||
| Remote active system monitoring | Call for availability * | Call for availability * | Call for availability * | |||
* We have the ability to remotely monitor certain devices for certain clients but it should not be included as a standard item for any of our service plans as it hinges heavily on both the client’s infrastructure as well as their choice in equipment.
Maximize your internal resources by turning to ClearTech for a wide range of AV technology management services. They can include life-cycle design, maintenance, support, on-site staff placement, remote monitoring, remote management, analytics and more.
“ClearTech is an excellent choice. All our locations are happy, and we hope to continue our relationship to make sure that our systems stay up and running.”
Regional Facilities Manager – Fortune 500 utility company
ClearTech provides service and support for 50 locations overseen by this client